Refund Policy

1. Introduction

At doselepo, we aim to provide exceptional service and travel experiences. We understand that plans can change, which is why we have established this Refund Policy to outline the terms and conditions for refunds related to our services and products.

This Refund Policy applies to all bookings, purchases, and subscriptions made through the doselepo website ( doselepo.com) or our customer service representatives. By making a booking or purchase with us, you agree to the terms of this Refund Policy.

2. Definitions

• "We," "our," or "us" refers to doselepo Ltd.
• "You" or "your" refers to the person or entity making a booking or purchase.
• "Services" refers to travel guides, itineraries, bookings, or other products and services offered by doselepo.
• "Travel Supplier" refers to third-party providers of travel services, including but not limited to hotels, transportation companies, tour operators, and activity providers.
• "Booking" refers to any reservation made through our Services for travel accommodations, transportation, tours, or activities.

3. Digital Products and Subscriptions

3.1 Travel Guides and Digital Content

Due to the nature of digital products, all purchases of digital travel guides, e-books, downloadable itineraries, and other digital content are final and non-refundable once the download has begun or access has been provided.

However, if you experience technical issues that prevent you from accessing or downloading your purchased digital content, please contact our customer support within 48 hours of purchase, and we will assist you in resolving the issue or provide a refund at our discretion.

3.2 Premium Subscriptions

For monthly subscriptions to doselepo Premium:

• You may cancel your subscription at any time through your account settings or by contacting customer support.
• Cancellation will take effect at the end of your current billing period.
• No partial refunds will be issued for unused portions of your billing period after cancellation.

For annual subscriptions to doselepo Premium:

• If you cancel within 14 days of initial subscription, you may request a full refund.
• After 14 days, we may provide a prorated refund for the unused portion of your subscription at our discretion.
• Refund requests must be submitted in writing to support@ doselepo.com.

We reserve the right to deny refund requests if we detect abuse of our refund policy or excessive refund claims from the same customer.

4. Travel Bookings and Services

4.1 Cancellation by You

Refund policies for travel bookings (accommodations, tours, activities, transportation) vary depending on the specific terms set by our Travel Suppliers. When you make a booking, the specific cancellation and refund terms applicable to your booking will be clearly displayed before confirmation.

Generally, the following guidelines apply:

4.1.1 Flexible Bookings

For bookings marked as "Flexible" or "Free Cancellation":

• Cancellations made at least 48 hours before the scheduled service date are eligible for a full refund.
• Cancellations made within 48 hours of the scheduled service date may be subject to partial refunds or no refund, as specified at the time of booking.

4.1.2 Standard Bookings

For standard bookings:

• Cancellations made 7 or more days before the scheduled service date may be eligible for a partial refund (typically 70-80% of the booking amount).
• Cancellations made between 3-7 days before the scheduled service date may be eligible for a partial refund (typically 50% of the booking amount).
• Cancellations made less than 3 days before the scheduled service date are generally non-refundable.

4.1.3 Non-Refundable Bookings

Bookings specifically marked as "Non-Refundable" or offered at special discounted rates cannot be refunded under normal circumstances. We recommend purchasing appropriate travel insurance to cover unexpected cancellations.

4.2 Cancellation by Travel Supplier or doselepo

If a Travel Supplier or doselepo cancels a booking or is unable to provide the booked service:

• You will be offered a comparable alternative service where possible.
• If no suitable alternative is available or acceptable to you, you will receive a full refund for the canceled service.
• In some cases, Travel Suppliers may offer vouchers or credits in lieu of refunds. The specific terms will be communicated to you at the time of cancellation.

4.3 Force Majeure

In cases of force majeure (including but not limited to natural disasters, pandemics, government actions, civil unrest, or other circumstances beyond our reasonable control), refund policies may be adjusted according to the specific situation. We will endeavor to provide the most flexible options available under the circumstances.

5. Refund Process and Timeframes

5.1 Requesting a Refund

To request a refund:

1. Log in to your doselepo account and navigate to "My Bookings" or "Purchase History."
2. Select the booking or purchase you wish to cancel and follow the cancellation process.
3. If the system indicates you are eligible for a refund, you can submit your refund request through the platform.
4. If you encounter any issues or have questions about your eligibility for a refund, please contact our customer support at support@ doselepo.com or call +441802702461.

5.2 Required Information

When requesting a refund, please provide:

• Your booking reference or order number
• Date of purchase
• Reason for requesting a refund
• Any relevant documentation (e.g., medical certificates for cancellations due to illness)

5.3 Processing Time

Refund processing times vary depending on your payment method:

• Credit/Debit Cards: Refunds are typically processed within 5-10 business days, although it may take an additional 2-7 business days for the funds to appear in your account, depending on your card issuer.
• PayPal: Refunds are typically processed within 3-5 business days.
• Bank Transfers: Refunds may take 7-14 business days to process.

Please note that during peak travel seasons or unusual circumstances, refund processing may take longer.

6. Exceptions and Special Circumstances

6.1 Technical Issues

If you experience technical issues that prevent you from using our Services or accessing your purchase, please contact our customer support immediately. If the issue cannot be resolved, we may issue a refund at our discretion.

6.2 Exceptional Circumstances

We understand that exceptional circumstances may arise. In cases of:

• Serious illness or injury (documentation required)
• Death of a traveler or immediate family member (documentation required)
• Natural disasters affecting your ability to travel

We may consider refund requests outside our standard policy. These are evaluated on a case-by-case basis and at our sole discretion.

6.3 Service Quality Issues

If you experience significant quality issues with a service provided through our platform:

1. Report the issue to the Travel Supplier immediately to give them an opportunity to rectify the situation.
2. If the issue remains unresolved, contact our customer support within 24 hours of the service.
3. Provide documentation of the issue (photos, correspondence with the supplier, etc.).

We will investigate the complaint and may offer compensation, partial refunds, or full refunds depending on the severity and nature of the issue.

7. Currency and Payment Processing Fees

Refunds will be issued in the same currency and using the same payment method as the original transaction whenever possible.

Please note that:

• We do not refund any payment processing fees charged by our payment processors.
• Currency exchange rate fluctuations may affect the final amount received if your original payment was made in a currency different from your account currency.
• Bank or card issuer fees associated with the refund are not covered by doselepo.

8. Travel Insurance Recommendation

We strongly recommend purchasing comprehensive travel insurance that includes trip cancellation coverage to protect against unexpected events. Travel insurance can provide coverage for situations where our refund policy may not apply.

doselepo offers travel insurance options during the booking process, or you may purchase insurance from a provider of your choice.

9. Updates to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. The date of the most recent revision will appear at the top of this page. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.

10. Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer support team: