EN

1. Introduction

Welcome to doselepo ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website doselepo.com (the "Site"), including any other media form, media channel, mobile website, or mobile application related or connected to the Site.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. By accessing our Site and providing information to us, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Sign up for our newsletter
  • Complete a contact form
  • Make a booking or purchase
  • Participate in promotions, contests, or surveys
  • Post comments or content on our Site

This information may include:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment information
  • Travel preferences and history
  • Profile pictures
  • Social media handles

2.2 Information Automatically Collected

When you visit our Site, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages you visit
  • Time and date of your visit
  • Time spent on pages
  • Referring website addresses
  • Other diagnostic data

2.3 Cookies and Similar Technologies

We use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

We use the following types of cookies:

  • Essential cookies: Necessary for the basic function of the website.
  • Functional cookies: Help us remember your preferences and settings.
  • Analytics cookies: Help us understand how visitors interact with our website.
  • Marketing cookies: Track your online activity to help advertisers deliver more relevant advertising.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Create and manage your account
  • Process your bookings and transactions
  • Send you administrative information, such as booking confirmations and updates
  • Respond to your inquiries and provide customer support
  • Send you marketing and promotional communications (with your consent)
  • Personalize your experience and deliver content relevant to your interests
  • Improve our website, products, and services
  • Monitor and analyze usage and trends to enhance your experience
  • Detect, prevent, and address technical issues
  • Protect the security and integrity of our Site
  • Comply with legal obligations

4. Sharing Your Information

We may share your information with third parties in certain situations, including:

4.1 Business Partners and Service Providers

We may share your information with business partners and third-party service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.2 Travel Suppliers

To fulfill your bookings, we may share your information with travel suppliers such as hotels, airlines, car rental companies, tour operators, and other service providers involved in fulfilling your travel arrangements.

4.3 Marketing Partners

With your consent, we may share your information with third parties for marketing purposes related to travel services that may interest you.

4.4 Legal Requirements

We may disclose your information where required to do so by law or subpoena or if we believe that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with the Site
  • Protect the personal safety of users of the Site or the public
  • Protect against legal liability

4.5 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as a business asset. In such cases, we will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk. You should only access the Site within a secure environment.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 For European Economic Area (EEA) Residents

If you are a resident of the EEA, you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to:

  • Access, correct, or delete your personal information
  • Restrict or object to our processing of your personal information
  • Receive a copy of your personal information in a structured, machine-readable format (data portability)
  • Withdraw any consent you've previously given

7.2 For California Residents

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of your personal information
  • The right to non-discrimination for exercising these rights

7.3 How to Exercise Your Rights

To exercise your rights, please contact us using the contact information provided at the end of this Privacy Policy. We may ask you to verify your identity before responding to such requests.

8. Third-Party Websites

Our Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave our Site, we have no control over these third-party websites and applications and are not responsible for the protection and privacy of any information which you provide while visiting such sites. Please review the privacy policies of these third-party websites before providing any personal information.

9. Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any information on this Site. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

10. International Data Transfers

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the information, including personal information, to the United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

doselepo

9 Christopher Mount

East Daveton, PH6 2HW

United Kingdom

Email: privacy@ doselepo.com

Phone: +441802702461